Privacy Policy – Elite Lightwork

1. Who we are

Elite Lightwork
Website: http://elitelightwork.com

For questions about this privacy policy or your data, you can contact us via the contact form on the website.

2. What personal data we collect and why

We collect and process the following personal data:

  • Name
  • Email address
  • Phone number (if provided)
  • Information you provide when booking a session or contacting us
  • Payment-related data (handled securely by third-party providers)
  • IP address and browser data

We collect this data for the following purposes:

  • To schedule and manage appointments
  • To communicate with you
  • To deliver our services
  • To process payments
  • To ensure website security and prevent abuse

We process your personal data based on the following legal grounds under the General Data Protection Regulation:

  • Performance of a contract (booking and delivering sessions)
  • Legal obligations (such as tax and administrative requirements)
  • Legitimate interest (communication, service improvement, and website security)

3. Booking system

We use SimplyBookMe to manage appointments.

When you book a session, your personal data is processed through this platform. SimplyBookMe may store and process your data in accordance with their own privacy policy.

4. Payments

Payments are processed via Stripe.

We do not store your full payment details ourselves. Stripe processes your payment data securely and in accordance with their privacy policy and applicable regulations.

5. Comments

If comments are enabled on the website, when visitors leave comments we collect the data shown in the comments form, along with the IP address and browser user agent string to help detect spam.

6. Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to extract this data.

7. Cookies

We use cookies to ensure the proper functioning of the website.

  • Necessary cookies for basic functionality
  • Temporary cookies for session handling (if applicable)

We do not use tracking or marketing cookies.

You can manage or disable cookies through your browser settings.

8. Embedded content from other websites

Pages on this site may include embedded content (such as videos or images). Embedded content behaves the same way as if you visited the external website directly.

These external websites may collect data about you, use cookies, and monitor your interaction.

9. Who we share your data with

We do not sell or share your personal data for marketing purposes.

We only share data when necessary with:

  • SimplyBookMe (booking system)
  • Stripe (payment processing)
  • Hosting provider (for website operation and security)

10. How long we retain your data

We retain personal data only as long as necessary:

  • Booking and client data: up to 12 months after the last interaction
  • Financial data: retained as required by legal and tax obligations
  • Contact requests: up to 12 months

11. Your rights

Under the General Data Protection Regulation, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent
  • Object to processing
  • Request data portability

You can exercise these rights by contacting us via the website.

You also have the right to file a complaint with the Autoriteit Persoonsgegevens.

12. Data security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.

13. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page.